• If you are a fan of carefully prepared homemade food and like to enjoy wonderful flavor and different taste.

• Use Naqsa application to order your favorite meal from the most skilled hands of home kitchens and enjoy your meals.
• These Terms of Use shall be governed by and construed in accordance with the laws of the Country of Origin. Use of the Service is not authorized in any jurisdiction that does not give effect to all provisions of these Terms of Use, including without limitation, this section.

• Naqsa application takes care of delivering your food with the highest quality, cleanliness and speed.
• Dishes offered are varied from Qatari - Kuwaiti - Palestinian - Syrian - Indian - Iranian, or other international kitchens. You just have to simply download Naqsa app on your phone or tablet without any additional fees and create a personal account by entering your personal data and addresses to enjoy the fastest and easiest online ordering and delivery service in Qatar.

About Us.

• Naqsa App is an application on the Internet, and it is an electronic marketing platform managed by Naqsa Trading Company. The company was established in the State of Qatar, and it works to connect the most skilled kitchens (cooks) who work from their homes to serve and sell their meals with their customers.

Purpose - Goal

• The purpose of our service is to support home projects, by providing a safe and fast delivery service to customers and to all regions of the country, and to allow easy access to those kitchens and menus.

Available in

• Qatar

Naqsa Features.

• - The ability to enter your own address or multiple addresses.
• - Choose the kitchen and your favorite meal by pressing the button.
• - Select your Order.
• - Track the order on the way home.
• - Determine a specific time and date for the arrival of the order.

Other Features.

• - Easy to search for your favorite food across the various home kitchens.
• - Ability to filter kitchens to find your favorite kitchen.
• - View the kitchen food menu with pictures of the dishes.
• - Find the latest kitchen offers and discount coupons..
• - Choose a meal and add special flavors or additional sauces as desired.
• - Adjusting the meal.
• - The possibility of delivering your order from your favorite kitchen to any region within the State of Qatar.
• - The possibility of ordering frozen food from the State of Kuwait.
• - Determine the appropriate time for you to receive the order (now, after certain hours, or on a specific date).
• - Pay by cash or credit cards.
• - Register for an account and directly track the order.
• - Account update by entering multiple addresses.
• - Customer service is available 24/7 for delivery.
• - For kitchens, the request is according to the kitchen working times.

Method of Work

• - A simplified explanation of the registration steps.

Terms and Conditions of Use

• Welcome to naqsa.qa and our application. Please read these terms and conditions carefully before ordering any product through our application
• By using our app and submitting an order, you agree to abide by these terms and conditions and our usage policy.
• If you have any questions related to these terms and conditions, please contact us at the following email admin@naqsa.qa before ordering.
• - The "Naqsa" site does not sell or interfere in any way in the production, manufacture or preparation of any food produced from home kitchens, and that what this site offers is only to provide the ability to search and find common local kitchens on the site and deliver orders to buyers to their addresses registered in the application after paying the prescribed fees.
• - That "Naqsa" website does not confirm in any way or in any independent manner the approval or commitment of kitchen products, ingredients or the quality of any of its products, and that the kitchen adheres to the laws and regulations in force for food preparation as this responsibility shall be borne bythe kitchen alone. And buyers have to see the information provided by kitchens on the network or that they request directly from the kitchens.
• - "Naqsa" site is not responsible for any food or services provided by kitchens that may be unhealthy or unacceptable to buyers or that does not meet their expectations in any way. Also, the site does not guarantee that the food menu displayed on the site matches what is actually presented to users. Also, the site does not guarantee the quality of any food, the materials and raw materials it is manufactured from, or the proportions and amounts included in the composition that may cause harm to some people.
• - Buyers are solely responsible for making sure that their delivery addresses are correct, and "Naqsa" will not have any obligation or liability for any wrong addresses
• - The site will take all possible means that enable it to do it to fulfill the order with the specified delivery time, however the delivery time may be affected by factors outside its control, and therefore it cannot be guaranteed, and we will inform you if we become aware of any unexpected delay

Use of the Site

• - Naqsa has the right, without any responsibility, to update, amend or terminate services via the Internet or the possibility of accessing them from time to time, including sending those updates or deleting their work or accessing them to any applications that you have downloaded on your devices
• - It is not permissible to use the website or any of the application services in a way that violates the laws, principles of Islamic law, public morals, and applicable regulations and requirements.
• - You also agree not to access any part of our website, our service, or any electronic network or equipment used in providing our service without permission or interfering with, damaging or disrupting any part of our website.
• - Access to our website and our service is permitted on a temporary basis. We reserve the right to withdraw or amend access to our website or our service without notice (see below).
• - We will not be held responsible if our website or service is not available for any reason or at any time.
• - If you have any concerns about your login details or if you think that it has been misused, you must contact us at the following email admin@naqsa.qa immediately to let us know.
• - We can deactivate your account at any time in case of misuse.

Making an Order

• - When you make an order through our service, an email will be sent to thank you and confirm your order and accept it on behalf of the kitchen that you have chosen from among the kitchens registered on the site. The kitchen remains responsible for preparing the order with the necessary quality. We will deliver the order within the specified period as possible. You will agree to take special care of your order in terms of making sure that you have provided us with a correct email address, because that is the means by which we will communicate with you about your request. You must also make sure to provide an accurate address and phone number to ensure that your order reaches the correct location as quickly as possible.
• - We must take into account the different operating times of the kitchens and the receipt and acceptance of orders. These dates and possibility of delivery will be announced upon receiving the order.

Cancelling Order

• - You have the right to cancel the request after pressing the Confirm button on the request, and before the request becomes effective.
• - If you do not communicate or respond to phone correspondence within 5 minutes of the arrival of our drivers to your actual address registered with us, we reserve the right to leave the building, and you will be charged for the request and the delivery fee.
• - "Naqsa" reserves the right to cancel any request that contains incorrect or incomplete information and data.
• - The kitchen has the right to cancel the order after you receive the confirmation message by sending your order to the kitchen, and you will be notified immediately after any aforementioned cancellation and the reason for the cancellation.

Delivery

• - Every effort will be made to ensure that your order is delivered on time, but it should be borne in mind that the delivery time that appears on the preface of the kitchen logo when ordering is an approximate average time and not a fixed time for delivery as it is subject to change by increase or decrease depending on traffic, weather and any other factors and some of them may be related to kitchens.
• - You can track your order on its way to you with the Live Order Tracking feature.

Services Prices and Fees:

• A - Price of orders: The prices of all orders will be included in our service. "Prices vary between the displayed menus" and these prices may be subject to change at any time, but these changes will not affect the orders for which a confirmation email has been submitted.
• B - Service Fees: "Naqsa" is a mediator between you and the kitchen that you have chosen, and what you charge is for that service, as well as delivering the order to you. This fee can be increased or decreased, but it will be known to you before the service is provided.

Payment Method:

• - Payment for all orders and service charges can be made in cash on delivery or credit or debit card through our services.
• - Payment is made directly to the "Naqsa" company, and we are authorized by the kitchens registered on the site to accept and receive the price of the product and transfer it to them later.

Payment Data Policy:

• - If you are a debit card user, you can choose to save your debit card user information.
• - Your data will be stored on your device.
• - You have the option to accept or refuse to save your data.
• - If you update your data, your data stored will be automatically updated on your device.
• - You can disable this feature and delete your data through your profile settings at any time.
• - If you choose to save your data as specified above, this choice is entirely at your own risk and you irrevocably waive any rights that you may have under any laws or regulations, now or in the future, to make any claims or demands or take any legal action whether against us or our employees, agents or affiliated companies in relation to your data, including (but not limited to) any claims or actions related to accessing, stealing, processing or tampering with data.

Interactive Features and Tools for our Website

• - We may, from time to time, offer some features that allow you to interact through our site or our service, such as chat groups.
• - In general, we do not manage any interactive service that we provide even though we may download content in contradiction with terms of use. If we decide to set an interactive service, we will strive to clarify this before using the service and usually provide a means to contact the site’s administration, in case of difficulty or any inquiry.

Your Satisfaction is our Goal:

• - Providing the best services is one of our top priorities. If you encounter any problem when registering or regarding your order, you can contact us through e-mail, customer service or chat, and we will help you in the shortest possible time.
• - It is important to evaluate and express your comments on the kitchens registered on the site, as they are our main way to review the kitchen and guide it to correct any mistakes.
• - We are always happy to receive your suggestions and inquiries.

Customer / Kitchen Responsibility

• - The kitchen registered on the "Naqsa" website undertakes the correctness and accuracy of the information that has been entered and used in the registration process and that it is responsible for any damages that may result due to the validity of this information.
• - The kitchen or the customer undertakes that all correspondence or addresses and names registered on the site are not in violation of the laws, regulations and public morals
• - The kitchen is responsible for the nature, quality and safety of the food served, the ingredients used therein, the method of cooking, the tools used, cleanliness, packaging, validity, compliance with the necessary laws and requirements, licenses and approvals that qualify it to provide these products, menus of food provided, prices, and adherence to deadlines.

Change of Terms and Conditions:

• The site may change or amend the terms of use at any time by modifying them on this page. The user is expected to check this page from time to time to notice any changes or modifications that have occurred, and any claim to the contrary is not admissible

Law and Jurisdiction

• These terms and conditions are subject to Qatari law, and unless it is stipulated in any text, in a manner that does not conflict with the provisions of Islamic law. The Qatari courts, according to their jurisdiction, shall have the right to interpretation and rule in all matters related thereto.